CALL CENTER SOLUTION

CALL CENTER SOLUTIONSYour Organisation call center may handle sales or customer service , we can develop custom CALL CENTER TELEPHONY SERVER SOLUTION to make it better. We’ve experience implementing call center telephony server solution software to make your agents more effective to allow them to process more calls quicker.Our call center phone systems are designed to make the most of your team to get the results you’re after.

We offer call center for you. With IP telephony, multi-modal communications tools, robust reporting features and application integration built right in. Our Call Center Solutions help businesses meet and exceeds the service level expectations of their customers, while driving employee productivity and controlling operational costs. Whether you have a large contact center with multiple sites, or are simply looking for a more efficient way of sharing calls among a team, Vector Dubai has the solutions you need to manage and grow your business.CALL CENTER SOLUTIONS

  • Agent screen pops with detailed customer information reduces interaction time
  • Advanced call routing ensures calls go to the right agents, reducing the service time per call
  • Preview Dialing Feature providing Auto dialing from screen based on requirement by user. This features facilitates agent to see information of number to be dialed.
  • Real-time and historical information about callers, trunks, groups and agent utilization allows supervisors to optimize resources
  • Highly Business friendly reporting.Reporting can be customized to any extend
  • Our Modular Solution include Switching, Application and Database servers are on single server or multiple servers, depending on load requirements.
  • Our Call Center solution can be expanded from 5 seats to 1000+ seats by utilizing multiple servers.
  • Predictive Dialing allow the system to automatically dial batched of telephone numbersCALL CENTER SOLUTIONS
  • Voice Logger with advance recording capabilities
  • Disposition management feature provides the capability to set and assign various dispositions based on business requirement
  • SMS and Email integration
  • Channel Restriction Channel Restriction is available at Process Level in Predictive Mode to control the number of channels can be utilized

 

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